RULES OF USE
The website my-gin.com.ua and the My Gin mobile application
1. GENERAL PROVISIONS
1.1. The rules for using the my-gin.com.ua website and the My Gin mobile application (hereinafter referred to as the “Rules of Use”) were developed by the FINE DIGITAL AGENCY Limited Liability Company, a legal entity registered in accordance with the legislation of Ukraine, identification code: 43674473 (hereinafter referred to as “Company”).
1.2. The rules of use are published on the Company’s website my-gin.com.ua and their respective version is valid from the moment of its publication on the website.
1.3. The Company provides the Service in the My Gin Mobile Application, which helps Users to find the necessary service or specialist very quickly without any difficulties or to offer their own services to an unlimited number of people. Detailed information on the Company’s activities can be found on the Company’s website my-gin.com.ua.
1.4. The rules of use are an integral part of the Public Offer (hereinafter – the “Offer”), which is available at the following link: https://my-gin.com.ua/en/public-offer.
1.5. All capitalized terms used in the Usage Rules are used in accordance with the definitions given in section 2 of the Offer.
2. CONSENT TO THE APPLICATION OF THE RULES
2.1. The User agrees to the Terms of Use, in case of any use of the Site and/or Mobile application. The fact of any interaction with the Site and/or Mobile application confirms that the User is familiar with the Terms of Use, understands them and fully accepts them without any comments.
3. AMENDMENTS AND ADDENDUMS TO THE RULES
3.1. The Company reserves the right to revise the Terms of Use at any time without prior notice, as well as the right to transfer all or part of its rights and obligations under these Terms of Use to a third party or third parties.
3.2. Amendments or additions to the Rules of Use are considered to have come into effect from the moment the new version of the Rules of Use is posted on the Company’s website. By continuing to use the Service, the User agrees to the current version of the Terms of Use. If the User does not agree with the Terms, the User has the right not to use the Company’s Products and Service.
4. REGISTRATION PROCEDURE IN THE MOBILE APPLICATION
4.1. For full access to the Company’s Products and Service, including creating ads and interacting with other Users, it is necessary to create a User Account (account) by completing the authorization (registration) procedure in the Mobile Application.
A user who has not passed the authorization procedure has only minimal access to the functionality of the Mobile application, in particular, the ability to view general information about the Company’s Products.
A user who has not passed the authorization procedure cannot be a Customer or Contractor in the Mobile Application.
If the User does not agree with the rules described in this clause, the User has the right not to use the Site and the Mobile Application.
4.2. During the authorization (registration) procedure, the User agrees to provide the following personal data to the Company: name, surname, phone number, e-mail address.
4.3. Registration of the Customer’s Account:
– The Customer’s authorization takes place by filling out the form offered by the Mobile application, which involves entering personal data.
– At the User’s choice, Authorization is possible through social networks or other electronic services where this User is already registered.
– The functionality of the Mobile application provides for uploading the Customer’s photo during registration, with which the Customer agrees.
– The company does not require additional documents from the Customer.
After completing the registration procedure, the Customer can create his own ads, view the profiles of the Performers and interact with the Performers.
4.3. Registration of the Performer Account:
– Authorization of the Performer takes place by filling out the form offered by the Mobile application, which involves entering personal data.
– At the User’s choice, Authorization is possible through social networks or other electronic services where this User is already registered.
– The functionality of the Mobile application provides for uploading the Performer’s photo during registration, with which the Performer agrees.
– The Contractor undertakes to go through the verification procedure in the Mobile application, which involves confirming the reliability of the Contractor’s identity. In order to pass the verification procedure and successfully complete the registration as a Contractor, the Contractor shall provide copies of the pages of the passport or other document confirming the Contractor’s identity.
After successful verification and completion of the registration procedure, the Contractor can interact with Customers and receive service orders through the Mobile Application.
4.4. The Company has the right to refuse to register an Account in the following cases:
– The user who wants to become a Contractor or a Customer is already registered as a Customer or as a Contractor, respectively;
– The user specified contact data already used in another Account;
– The user who wants to register as a Contractor has not passed the verification procedure or provided copies of the document that do not allow proper identification of the person;
– The user refuses to provide his own photo for his identification.
4.5. The User cannot use the same Account to register both as a Customer and as a Contractor. If the User is already registered as a Customer and wishes to become a Contractor, the User must create a separate Account for this. A user who is already a Contractor and wishes to register as a Customer must create a separate Account for this purpose.
At the same time, the User agrees that he has no right to use the same contact data to create two different Accounts.
5. USER RATING FORMATION PROCEDURE
5.1. The rating of Users is formed on the basis of reviews that Customers leave for Performers, and Performers for Customers in the Mobile application.
5.2. Rating increase is possible due to receiving positive feedback and successful order fulfillment.
5.3. The rating may be reduced in case of negative feedback or violation of the Terms of Use, the Offer and/or the Privacy Policy.
6. PAID SUBSCRIPTION
6.1. A paid VIP subscription is available in the Mobile Application, which provides additional functions and opportunities for Users in using the Service.
6.2. Payment for paid VIP subscription services is automatically debited through the payment system linked to the User’s Account.
7. INTERACTION BETWEEN THE CUSTOMER AND THE CONTRACTOR
7.1. The Company, the Mobile Application, the Site do not facilitate and do not control the direct transfer of funds between the Customer and the Contractor.
7.2. All financial settlements between the Customer and the Contractor take place outside the Mobile Application without any involvement of the Company.
7.3. The Company, Mobile Application, Site do not collect payment information of Users. The Company is not responsible for any financial transactions made between Users.
8. CHAT TAB
8.1. The mobile application has a functionality in the form of a chat for communication between the Customer and the Contractor – the “CHAT” tab.
8.2. The mobile application allows Users to upload photos or videos through the “CHAT” Tab.
8.3. The Company is not responsible for the information or content that a particular User has posted in the “CHAT” Tab. At the same time, the Company has the right to control the placement of such content and to delete it, in case the photo or video violates the conditions established by the Terms of Use, the Offer or the Privacy Policy.
9. DELETING USER ACCOUNT
9.1. Any User Account may be deleted at any time at the User’s request. This function is available in the functionality of the Mobile application. In case of certain difficulties with the deletion of the Account, the User has the right to contact the support service of the Site and the Mobile application using the contact data available on the Site.
9.2. Account deletion process:
– Open the My Gin Mobile App.
– Sign in to your Account using your credentials.
– Go to the settings (in the profile, click on the “Settings” item).
– In the settings menu, select the “Delete profile” tab.
– Confirm the deletion (on the profile deletion page, click the “Delete Profile” button and confirm your decision to delete the Account).
9.3. Upon completion of the Account deletion process, all information about the User and his Account will be completely deleted from the Company’s system. This includes deleting all personal data, information about the User’s previous activities and any other data related to the Account.
9.4. The Company has the right to delete the User’s Account without the consent of such User in case:
9.4.1. creation of orders or announcements that violate ethical and moral rules of conduct, current legislation of Ukraine;
9.4.2. systematic receipt of complaints from other Users on the User’s Account;
9.4.3. any violation by the User of these Terms of Use, the Offer and/or the Privacy Policy.
10. USE OF COMPANY MATERIALS
10.1. The use of any information received on the Site and in the Mobile application is permitted subject to compliance with the legislation of Ukraine.
10.2. The user undertakes:
– do not remove any data from the Site and/or Mobile application;
– not to use the Company’s materials in the context of possible cooperation;
– not to use means of individualization of the Company (brand name, trademarks, etc.) for the purpose of advertising, monetization of any projects, demonstration of cooperation experience and work examples without written consent of the Company.
11. DATA SECURITY
11.1. The Company strongly recommends that Users do not disclose the Account password to third parties and do not use it on other sites/services.
11.2. The User undertakes to promptly notify the Company of the following cases:
– gaining access to the User’s Account by third parties;
– execution of actions in the Account by unknown persons (for example, orders are created or correspondence is conducted, which the User did not do).
Date of publication of the current edition of the Rules of Use: 09/03/2024.